Shipping policy

Thank you for shopping with Lucas Sales Company LLC. We are committed to providing a transparent, reliable, and secure shipping experience for all of our commercial equipment and professional maintenance solutions. Below you will find the exact details of our shipping rates, timelines, and terms.

1. Shipping Destinations

We ship to all physical addresses within the United States.

  • Exclusions: We strictly do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or international destinations outside the United States.

2. Shipping Rates & Pricing Tiers

Our shipping rates are straightforward and calculated based on your total cart checkout value before taxes:

Total Order Value (USD) Shipping Fee (United States)
$0.01 to $99.99 $20.00 Flat Rate
$100.00 and above FREE SHIPPING

3. Order Processing & Delivery Timelines

  • Order Cut-off Time: 2:00 PM EST (Eastern Standard Time), Monday through Saturday. Orders placed after 2:00 PM EST will begin processing on the following operational business day.

  • Handling Time: Orders are processed, packed, and prepared for carrier dispatch within 1 to 2 business days (Processed Monday through Saturday, excluding official US public holidays).

  • Transit Time: 1 to 7 business days in transit once handed over to standard ground carriers (Shipped Monday through Saturday).

  • Total Estimated Delivery Time: You can expect your order to arrive within 2 to 9 business days from the day your order is placed.

(Note: Transit times are realistic estimates. While we make every effort to ensure on-time delivery, carrier delays due to severe weather or regional logistics disruptions may occasionally occur.)

4. Large & Oversized Freight Delivery Requirements

For large commercial machinery or freight shipments:

  • Contact Phone Number: A valid, direct phone number is required at checkout so the carrier can contact you to arrange a delivery window.

  • Curbside Delivery: Freight shipments are delivered via standard curbside delivery service.

  • Inspection Protocol: Please inspect the external packaging carefully upon arrival. If you notice any visible structural damage, please document it with the driver before signing the delivery acceptance form.

5. Order Tracking & Status Updates

As soon as your shipment leaves our distribution network, an automated shipping confirmation email containing your carrier tracking number and a direct tracking link will be sent to your email address.

6. Lost, Missing, or Damaged Items

If your order arrives damaged or appears lost in transit by the carrier:

  • Please contact our customer support team within 5 business days of the carrier delivery date.

  • Provide your Order Number and clear photo documentation of any product or packaging damage so we can quickly issue a replacement or solution at no cost to you.

7. Official Business Details

For questions regarding shipping or order status, please reach out to our team:

  • Legal Business Name: Lucas Sales Company LLC

  • Corporate Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  • Customer Support Phone: +1 (781) 974-0666

  • Customer Support Email: tony.lucas@lucas-sales.com

  • Customer Support Hours: Monday – Friday: 7:00 AM – 7:00 PM EST

  • Fulfillment Days: Orders are processed and shipped Monday – Saturday (Closed official US public holidays).