Contact information

We are here to assist you! Whether you have questions about our commercial equipment, need help with an existing order, or would like to speak with a member of our team, we are ready to help. Our dedicated customer support team is available to provide expert guidance on all of our professional cleaning and maintenance solutions.

 Specific Customer Inquiries

  • General Questions: For product inquiries, availability, or general technical support, please reach out via email or phone. We typically respond to all written inquiries within 24 business hours.

  • Order Support: When contacting us regarding an active purchase, please clearly include your Order Number and the full name used at checkout so we can pull up your account instantly.

  • Damaged or Defective Items: If you are reporting transit damage or a manufacturing defect, please attach clear photographic evidence of the item and its outer shipping packaging to your email so we can process an immediate replacement or solution for you.

 Business Identity & Contact Information

  • Business Name: Lucas Sales Company LLC

  • Physical Street Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  • Support Telephone Number: 781-974-0666

  • Official Business Email: tony.lucas@lucas-sales.com

  • Customer Support Hours: Monday through Friday, 7:00 AM – 7:00 PM EST (Eastern Standard Time).

  • Please Note: Our customer support channels, warehouse fulfillment, and shipping carrier operations are closed on official United States public holidays. Email inquiries are typically answered within 24 hours.