Refund policy

Thank you for shopping with Lucas Sales Company LLC. We want you to shop with complete confidence. To ensure absolute transparency, please read our return and refund guidelines below.

1. Return Window & Eligibility

We accept returns for items purchased directly on our storefront within a 30-day return window.

  • Return Window: You have 30 days from the official carrier delivery date to request a return. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

  • Eligible Products: We accept returns for both defective products (manufacturing flaws, shipping damage, or wrong items sent) and non-defective products (buyer’s remorse, changed mind, or accidental orders).

  • Product Condition: To be eligible for a return, the product must be in New condition—unopened, unused, in its original packaging, and including all original manuals, parts, and accessories.

2. How to Initiate a Return (Return Method)

All returns are processed strictly By Mail. Please follow these simple steps:

  1. Request Authorization: Contact our support team by phone at +1 (781) 974-0666 or email tony.lucas@lucas-sales.com to initiate your return request.

  2. Receive Your Return Label: Once approved, we will send an official prepaid return shipping label directly to your email address via a convenient Download and Print link.

  3. Ship the Package: Pack the item securely in its original box, attach the printed shipping label, and drop the package off at the designated carrier location. (Please do not send items back without contacting us first).

3. Return Shipping Costs & Fees

  • Return Shipping Cost: Lucas Sales Company LLC provides your download-and-print prepaid return shipping label at No Cost ($0.00).

  • Restocking Fees: We charge No Restocking Fees ($0.00) on all valid returns submitted within our 30-day return window.

4. Exchanges

If you wish to exchange an item for a different model, the fastest method is to process a standard return for your original item following the steps above. Once your return is received and verified, you may place a new order directly on our website for the replacement item.

5. Refund Processing & Timeline

  • Inspection: Once your returned item arrives at our facility, our quality team will inspect its condition. We will send you an email notification confirming whether your refund has been approved or rejected.

  • Refund Payment Method: Approved refunds are automatically credited back to your original payment method used at checkout.

  • Processing Time: Once initiated, refunds take up to 7 business days to post to your account, depending on your bank or credit card provider.

6. Contact & Support Details

If you have any questions regarding your return or need assistance with an active request, please reach out to our team:

  • Legal Business Name: Lucas Sales Company LLC

  • Physical Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  • Phone Number: +1 (781) 974-0666

  • Email Address: tony.lucas@lucas-sales.com

  • Customer Support Hours: Monday – Friday: 7:00 AM – 7:00 PM EST (Closed US Public Holidays)