Refund policy

At Lucas Sales Company LLC, we want you to shop with confidence. We have designed our return process to be simple and transparent.

1. Return Window

You have 30 days after receiving your item to request a return. If 30 days have passed since you received your item, we unfortunately cannot offer you a refund.

2. Eligibility & Item Condition

  • Accepted Returns: We accept returns for items that are defective, damaged, or if you receive the wrong item.

  • Condition Requirements: To be eligible for a return, your item must be in the same condition that you received it, with original packaging and all included components. You will also need the receipt or proof of purchase.

3. How to Initiate a Return (Return Method)

All returns are handled by mail. Please follow these steps:

  • Request a return: Contact us at 781-974-0666 or tony.lucas@lucas-sales.com to start the process.

  • Shipping Instructions: Once your return is authorized, we will provide you with the necessary return address and instructions on how to send your package.

  • Requirement: Please note that items sent back to us without first requesting a return will not be accepted. You are responsible for shipping the item back to our designated facility.

4. Fees & Costs

  • Return Shipping Cost: As per our policy, you are responsible for the return shipping costs for your order.

  • Restocking Fees: We do not charge restocking fees for authorized returns.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refund Processing Time

  • Inspection: Once we receive and inspect your return, we will notify you if your refund is approved or not.

  • Timeline: If approved, you will be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Delayed Refunds: If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at tony.lucas@lucas-sales.com.

7. Business Identity & Contact Information

 Lucas Sales Company LLC

  •  Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  •  Phone: 781-974-0666

  •  Email: tony.lucas@lucas-sales.com

  • Customer Support Hours: Monday – Friday: 7:00 AM – 7:00 PM EST

  • Note: Email inquiries are typically answered within 24 hours. Our support and shipping operations are closed on official US public holidays.