Privacy policy

At Lucas Sales Company LLC, we deeply value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, browse, or make a purchase from our website.

1. Personal Information We Collect

When you interact with our storefront, we collect information in two primary ways to ensure a smooth, transparent transaction process:

  • Device Information: When you visit our site, we automatically collect certain data about your device using cookies, log files, and web beacons. This includes your web browser type, IP address, time zone, and details of cookies installed on your device. Additionally, as you browse the site, we collect information about the individual product pages or equipment you view, what search terms referred you to our site, and how you interact with the site.

  • Order Information: When you make a purchase or attempt to make a purchase through our store, we collect specific details required to fulfill your order. This includes your full name, billing address, physical shipping address, email address, phone number, and payment information (including credit card numbers and encrypted payment tokens).

2. Payment Security & Data Protection

Your financial security is our top priority.

  • Secure Checkout (SSL Encryption): All data entered on our storefront during checkout is encrypted using industry-standard Secure Sockets Layer (SSL) technology to establish a fully protected transmission channel.

  • Payment Card Compliance: Our store processes transaction payments exclusively through secure, certified payment gateways that meet standard Payment Card Industry Data Security Standards (PCI-DSS).

  • No Storage of Financial Data: Lucas Sales Company LLC does not store, see, view, or retain your full credit card numbers, CVV codes, or financial passwords on our internal systems. All processing is safely handled through specialized, certified payment vault infrastructures.

3. How We Use Your Personal Information

We use the data we collect strictly to manage your commercial orders and provide customer support, including:

  • Fulfilling, packing, and routing any commercial equipment or maintenance orders placed through our storefront.

  • Processing your secure billing transactions, issuing digital receipts, tax invoices, and sending automated shipping tracking confirmations.

  • Screening transactions for potential risk, unauthorized activity, system abuse, or fraud.

  • Communicating with you directly regarding order updates, account adjustments, or customer support inquiries.

4. Sharing Your Personal Information

We share your personal information only with essential third-party service providers who directly enable us to fulfill our service contract with you:

  • E-Commerce Infrastructure: We host our online store on Shopify Inc., which powers our e-commerce platform and manages order database transactions.

  • Shipping & Freight Logistics: In exact alignment with our Shipping Policy, we share your name, physical delivery address, phone number, and delivery notes with ground parcel and freight logistics carriers strictly to deliver your physical goods and schedule necessary delivery windows.

  • Legal Compliance: We may share your personal information if required to comply with applicable laws and regulations, respond to a lawful subpoena or search warrant, or protect our legal business rights.

  • No Selling of Personal Data: We strictly do not sell, rent, trade, or lease your personal information to third-party marketing brokers or advertising companies for monetary gain or promotional purposes.

5. Data Retention

When you place an order through our storefront, we securely maintain your transaction records and Order Information within our accounting archives for tax, legal compliance, and invoicing history. This data is safely retained unless and until you explicitly request that we modify or remove this information from our active customer databases.

6. Your US Consumer Rights

Depending on your US state of residence (including regulations under applicable state privacy frameworks), you may hold specific consumer privacy rights regarding your personal data file. You have the right to request access to the personal data we hold about you, request corrections to incorrect billing or shipping registries, or ask for the deletion/masking of your personal history.

If you would like to exercise any of these privacy rights, please reach out to our team directly using the contact methods listed below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational modifications, structural data adjustments, or updated regulatory and legal requirements. Any updated version will immediately be posted live on this page with an updated modification date.

8. Official Business Information

If you have questions about our privacy standards, wish to exercise your data rights, or need to update your file, please contact us directly using our verified business info:

  • Legal Business Name: Lucas Sales Company LLC

  • Corporate Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  • Customer Support Phone: +1 (781) 974-0666

  • Customer Support Email: tony.lucas@lucas-sales.com

  • Customer Support Hours: Monday – Friday: 7:00 AM – 7:00 PM EST (Closed US Public Holidays)