Privacy policy

At Lucas Sales Company LLC, we deeply value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you interact with our storefront, we collect information in two ways:

  • Device Information: When you visit our site, we automatically collect certain data about your device, including your web browser type, IP address, time zone, and cookies installed on your device. We also track which individual product pages you view and the search terms that brought you to our store.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect specific details required to complete the transaction. This includes your name, billing address, physical shipping address, email address, phone number, and payment information (including credit card numbers).

2. Payment Security & Data Protection

Your security is our top priority.

  • Secure Checkout: All payment data entered on our storefront is encrypted using Secure Sockets Layer (SSL) technology and processed through secure, PCI-DSS compliant payment gateways.

  • We Do Not Store Financial Data: Lucas Sales Company LLC does not store, see, or retain your full credit card numbers or financial passwords on our internal servers. All processing is handled safely via Shopify's secure infrastructure.

3. How We Use Your Personal Information

We use the data we collect strictly to manage your commercial orders and provide customer support:

  • Fulfilling, packing, and shipping any commercial equipment or maintenance orders placed through our site.

  • Processing your secure billing information and issuing official receipts, tax invoices, and shipping tracking confirmations.

  • Screening automated transactions for potential risk, unauthorized activity, or fraud.

  • Communicating with you directly regarding order updates or support requests.

4. Sharing Your Personal Information

We share your personal information only with essential third-party service providers who directly enable us to fulfill your orders:

  • E-Commerce Platform: We use Shopify to power our online store. You can read more about how Shopify protects your personal information here: https://www.shopify.com/legal/privacy.

  • Shipping Carriers: We share your name, delivery address, and phone number with our ground parcel and freight logistics carriers so they can deliver your items and schedule a delivery window.

  • Legal Compliance: We may share your information if strictly required to comply with applicable US laws, respond to a lawful subpoena, or otherwise protect our business rights.

  • No Data Selling: We strictly do not sell, rent, or trade your personal information to third-party marketing companies for cash or advertising purposes.

5. Data Retention Rules

When you place an order through our storefront, we securely maintain your transaction records and Order Information for our accounting archives. This data is retained unless and until you explicitly request that we delete this information from our customer databases.

6. Your Consumer Rights

Depending on your US state of residence, you may have specific privacy rights regarding your data. You have the right to request access to the personal data we hold about you, request corrections to incorrect billing/shipping information, or ask for the deletion of your personal history. If you would like to exercise any of these privacy rights, please reach out to us directly using the contact details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational modifications, structural data changes, or updated regulatory and legal requirements. The updated policy will immediately be posted live on this page.

8. Business Identity & Contact Information

If you have questions about our privacy standards, wish to exercise your data rights, or need to update your file, please contact us directly using our verified business info:

  • Business Name: Lucas Sales Company LLC

  • Physical Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  • Verified Phone: 781-974-0666

  • Verified Email: tony.lucas@lucas-sales.com

  • Customer Support Hours: Monday – Friday: 7:00 AM – 7:00 PM EST

  • Note: Privacy inquiries are typically reviewed and addressed within 24 business hours.