Contact

We are here to assist you! Whether you have questions about our commercial equipment, need help tracking an existing order, or would like to speak with a member of our team, we are ready to help. Our dedicated customer support team is available to provide expert guidance on all of our professional cleaning and maintenance solutions.

1. Business Information

For legal verification, corporate transparency, and customer support, our official business details are provided below:

  • Legal Business Name: Lucas Sales Company LLC

  • Physical Address: 3 Bruce Road, Plymouth, Massachusetts 02360, United States

  • Customer Support Phone: +1 (781) 974-0666

  • Customer Support Email: tony.lucas@lucas-sales.com

2. Operating Hours & Availability

Our customer support channels and order processing networks operate during the following times:

  • Customer Support Hours: Monday – Friday: 7:00 AM – 7:00 PM EST

  • Fulfillment & Shipping Operations: Monday – Saturday

  • Operational Closures: Our administrative offices and customer support channels are closed on official United States public holidays.

  • Response Time: We review and respond to all written email inquiries within 24 business hours.

3. Support Channels & Tracking Protocols

To help our support agents serve you efficiently, please use the appropriate method below:

  • General Questions & Technical Support: For product performance specifications, inventory availability, or general operational support, please reach out via our verified email address or customer phone line.

  • Order Support & Status Tracking: When contacting us regarding an active purchase, transit update, or tracking modification, please clearly include your unique Order Number and the Full Name used at checkout.

  • Damaged or Defective Item Claims: If you are reporting transit damage or a defect under our standard 30-day policy window, please attach clear photo evidence of the issue and the outer shipping packaging to your email inquiry. Our team will coordinate a replacement solution at no cost to you ($0.00 return shipping).